Concrete Dispatch Coordinator/Safety Coordinator
Location: Tioga ND or Williston ND
Employment Type: Full- time Rotation 3/1
Reports To: Sales/Customer Support Manager
About Ruach Resources, LLC
At Ruach Resources, LLC , we run on the Entrepreneurial Operating System (EOS), focusing on accountability, efficiency, and structured processes to achieve our goals. We believe in clarity, discipline, and results, ensuring that every team member contributes to our success.
We are seeking a highly organized and detail-oriented Concrete Dispatch Coordinator to oversee the scheduling, communication, and coordination of our concrete field operations. This role is vital in ensuring smooth daily operations, exceptional customer service, and alignment with our company’s Core Values.
Key Responsibilities- Dispatch Coordinator
Dispatch & Scheduling
- Assign and schedule drivers efficiently to maximize productivity and minimize downtime.
- Communicate daily with aggregate dispatch to coordinate drivers and schedules.
- Work directly with the shop/mechanics team with a focus on communication.
- Monitor job progress, ensuring timely completion of scheduled work.
- Adjust scheduling dynamically in response to emergencies, delays, or cancellations.
- Ensure all team members have the necessary information, equipment, and resources before dispatching.
Lead, Manage and Hold Accountable
- Address and document safety, performance, and other issues with drivers as needed.
- Lead and conduct L10 meetings
- Conduct one on one discussions with drivers
- Assist with and oversee new driver training program
- Assist with vehicle housekeeping inspections
Communication & Customer Service
- Serve as the central point of contact between field personnel, customers, and management.
- Provide real-time updates on scheduling changes and job statuses.
- Handle customer inquiries professionally and ensure prompt issue resolution.
- Communicate effectively with the shop team, the leadership team, customers and external partners as needed.
- Ensure payment is secured prior to delivery.
Process Execution & Accountability
- Follow and enforce dispatching procedures aligned with EOS principles.
- Document all scheduling changes, job completions, and performance issues in Jonel and Miro.
- Track and report Key Performance Indicators (KPIs) such as response times, job completion rates, and efficiency metrics.
- Identify inefficiencies in dispatch processes and recommend improvements.
Technology & Documentation
- Utilize dispatching software, GPS tracking, and other tools to manage workflow.
- Maintain accurate records of job assignments, schedules, and customer communications.
- Generate reports on dispatch performance and productivity.
Secondary Responsibilities
- Cover the aggregate dispatch order taking and dispatching one week per month.
- Generate reports on dispatch performance and productivity.
- Maintain accurate records of job assignments, schedules, and customer communications.
Key Responsibilities- Safety Coordinator
Safety Compliance & Program Management
- Develop, implement, and enforce safety policies and procedures in alignment with company and regulatory standards.
- Maintain compliance with OSHA, DOT, and other industry-specific regulations.
- Conduct routine safety audits, inspections, and risk assessments to identify potential hazards and recommend corrective actions.
Training & Employee Engagement
- Organize and facilitate safety training programs for all employees, including new hire orientations, refresher courses, and specialized safety certifications.
- Lead quarterly safety meetings and monthly toolbox talks to ensure continuous awareness and education.
- Act as a resource and mentor for employees on safety best practices.
Incident Management & Reporting
- Investigate accidents, near misses, and safety concerns, ensuring thorough root cause analysis and corrective action implementation.
- Maintain accurate safety records and report all incidents in accordance with company and regulatory requirements.
- Assist HR with workers' compensation claims while working closely with HR.
Process Execution & Continuous Improvement
- Drive proactive safety initiatives to reduce risks and improve workplace conditions.
- Collaborate with department leads to integrate safety into daily operations and EOS meeting structures.
- Monitor and analyze Key Performance Indicators (KPIs) related to safety performance, recommending process improvements as needed.
Expectations & Core Values
As an EOS-based company, we operate with discipline, clarity, and accountability. The ideal candidate will:
EXPECTATIONS:
- Be Accountable: Own their role and responsibilities with a results-driven mindset.
- Stay Organized: Keep scheduling and dispatching operations running efficiently.
- Communicate Clearly: Provide concise, professional updates to teams and customers.
- Embrace Continuous Improvement: Identify and implement process enhancements.
- Work as a Team Player: Collaborate effectively with field staff, managers, and customers.
- Solve Problems Proactively: Think critically and adapt to challenges quickly.
CORE VALUES:
- Do the Right Thing: Go the extra mile. What would you do if no-one was looking?
- Real- Authentic: Were real people doing real work. No drama, no hidden agendas. Talk to each other not about each other.
- Humbly Confident: We know our stuff without arrogance. We take responsibility, admit when we're wrong, and stay open to learning from others.
- Built on Teamwork: It’s about more than just me; it's about the greater good. We put others first, staying adaptable, positive, dependable, and solution- orientated.
- Core Focus: Serving Others
Qualifications & Skills
- Experience: Prefer a minimum 1 year in dispatching, logistics, or a related field.
- Tech-Savvy: Familiarity with dispatching software, GPS tracking, and Microsoft Office.
- Strong Communication: Excellent verbal and written skills.
- Problem-Solving Ability: Ability to handle scheduling conflicts and make quick decisions.
- High Attention to Detail: Accuracy in scheduling, documentation, and reporting.
Compensation & Benefits
- $75,000 per year
- Benefits package including paid vacation, paid holidays, BCBS health, dental and vision ( 60% company pay). Simple IRA with a 3% match, basic life insurance 100% company paid, short and long term disability(60% company paid) bereavement leave, and employee discounts.
- Opportunities for growth and professional development.
- A company culture built on accountability, efficiency, and teamwork.